1. Acceptance of Terms

By accessing this website, Tenant Portal, or submitting an application, you agree to these Terms of Use and Privacy Policy. If you do not agree, do not use this site or submit information.

2. Permitted Use

This site and Tenant Portal are provided solely for lawful use related to rental housing, including:

• Submitting applications

• Making rent and fee payments

• Viewing account activity

• Submitting maintenance requests

• Communicating with management

Unauthorized use—including misrepresentation, identity fraud, or unauthorized account access—is strictly prohibited and may result in denial of services, lease termination, and/or legal action.

3. Application Accuracy & Screening Authorization

By submitting an application, you certify under penalty of perjury that all information provided is true, complete, and accurate.

You expressly authorize CG Property Group & Gillis Enterprises (and its agents) to:

• Obtain consumer credit reports

• Conduct criminal background screenings (where permitted by law)

• Verify employment, income, and rental history

• Contact current and prior landlords

Material misrepresentation, omission, or falsification of any information—including income, occupancy, rental history, or identity—shall be grounds for immediate denial of the application or termination of tenancy, even if discovered after move-in.

Application fees are non-refundable once processing has begun.

4. Qualification Standards & Consistent Enforcement

All applicants are evaluated using uniform screening criteria applied consistently to comply with Fair Housing laws.

No exceptions, deviations, or preferential treatment will be granted outside of legally required reasonable accommodations.

Failure to meet published criteria will result in denial.

5. Payments, ACH Authorization & Chargebacks

By submitting payment through the Tenant Portal, you:

• Authorize electronic debit (ACH) or other approved payment methods

• Certify you are an authorized user of the payment account

• Agree that submitted payments are final once processed

You further agree:

• Returned payments (NSF), reversals, or chargebacks may result in additional fees

• Chargebacks or payment disputes made in bad faith may be treated as nonpayment of rent

• All unpaid balances remain due and enforceable under the lease

Failure to pay rent or fees when due may result in late fees, notices, and eviction proceedings as permitted under Tennessee law.

6. Maintenance Requests & Emergency Protocol

Maintenance requests submitted through the portal are for non-emergency issues only.

Tenants agree:

• Emergencies (fire, gas leak, medical emergency, immediate danger) require contacting 911 first

• Failure to report maintenance issues promptly may result in tenant liability for resulting damages

7. Privacy Policy – Information Collected

We collect and store personal information necessary to evaluate applications and manage tenancy, including:

• Identifying information (name, DOB, SSN where required)

• Contact information

• Employment and income details

• Rental history

• Payment and transaction records

8. Use of Information

Your information may be used to:

• Process and evaluate applications

• Perform screening (credit/background)

• Verify identity and eligibility

• Manage payments and tenant accounts

• Enforce lease terms

• Comply with legal obligations

9. Information Sharing

We do not sell personal information.

Information may be shared with:

• Screening providers (credit/background)

• Payment processors

• Property management software providers

• Legal counsel, courts, or government agencies as required

10. Data Security

Reasonable safeguards are in place to protect your information; however, no system is fully secure. Use of this website constitutes acknowledgment of this risk.

11. Assistance Animals & Legal Compliance

Requests for reasonable accommodation, including assistance animals (service animals or emotional support animals), will be reviewed in accordance with applicable Fair Housing laws.

Submission of incomplete, unverifiable, or fraudulent documentation may result in denial of the request.

Nothing in this policy waives the requirement that all applicants meet baseline screening criteria unrelated to the accommodation request.

12. Third-Party Platforms

This website may utilize third-party services (including payment processors and application platforms). We are not responsible for third-party privacy practices, outages, or errors.

13. Limitation of Liability

To the fullest extent permitted by law, CG Property Group & Gillis Enterprises shall not be liable for damages arising from:

• Use or inability to use this site

• Payment processing errors outside our control

• Unauthorized access despite reasonable safeguards

14. Records & Electronic Communications

You consent to receive communications electronically, including:

• Notices

• Payment confirmations

• Account updates

Electronic records and communications shall be considered legally valid and enforceable to the fullest extent permitted under Tennessee law.

15. Modifications

We reserve the right to update these Terms at any time. Continued use of the website constitutes acceptance of any modifications.

Non-Waiver Clause:
Failure to enforce any term, policy, or lease provision at any time shall not be deemed a waiver of the right to enforce that provision in the future.