Tenant Resources
UTILITIES
Kingsport/Sullivan County
Appalachian Power (AEP)
Online: www.AEP.com
Phone: 1-800-956-4237
Johnson City/Washington County
BrightRidge
Online: www.AEP.com
2600 Boones Creek Rd Building C, Johnson City, TN 37615
Phone: 1-800-956-4237
Bristol, TN/Sullivan County
Appalachian Power (AEP)
Online: www.AEP.com
Phone: 1-800-956-4237
City of Kingsport (Water/Trash)
Online: www.Kingsporttn.gov
415 Broad St. Kingsport, TN 37660
Phone: (423) 343-9860
Hours: 8am-5pm M-F
HELPFUL LINKS/FORMS/OTHER
Phone: 1-888-658-7368
Email: Support@apartments.com (general account questions)
Email Rentpayments@apartments.com (questions regarding rent payments)
COMMUNITY RENTAL ASSISTANCE PROGRAMS
Listed below are some of the most well-known organizations and charities in the Tri-Cities area that may help tenants with rent, utilities, emergency housing, or housing stability assistance:
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Upper East Tennessee Human Development Agency
Offers rental assistance, utility assistance, weatherization programs, and other emergency services when funding is available.
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Good Samaritan Ministries
Provides emergency assistance including rent help, food, utility aid, employment assistance, and referrals.
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Bristol Faith in Action
Assists qualifying residents with rent, utilities, food, and personal care items.
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The Salvation Army
May provide emergency rental and utility assistance depending on available funding.
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Haven of Mercy Ministries
Emergency assistance organization that may help with rent and housing-related needs.
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Blountville Community Chest
Local nonprofit that provides rent assistance for qualifying residents in parts of Sullivan County.
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Tri-Cities Ministries
Maintains a large resource directory for rent assistance, utilities, emergency housing, transportation, and other community aid.
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United Way 211
Residents can dial 211 to locate current rent assistance programs, shelters, churches, and emergency resources nearby.
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Tennessee Housing Development Agency
Provides statewide housing resources, voucher information, and emergency housing referrals.
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Tri-Cities Mutual Aid & Solidarity Network
Community-led mutual aid network that shares local housing resources, renter support information, and emergency assistance connections.